gbaji's Privacy Policy

1 Introduction & Scope

gbaji is a safe and reliable online gaming platform that provides an entertaining gaming experience for players in Bangladesh. We place the highest importance on protecting the personal information of our users.

This Privacy Policy ("Policy") applies to all services, websites, and related offerings provided through the gbaji platform. It describes what information we collect about you when you visit our website or register an account, how we use it, and how we keep it secure.

In this policy, "you" or "user" refers to any person who uses the gbaji website or services. By using our services, you are considered to have given your consent to this Privacy Policy.

2 Types of Information Collected

gbaji collects the following types of information:

2.1 Identity Information

• Full name and date of birth
• Email address
• Mobile number (including numbers registered for bKash, Nagad, or Rocket transactions)
• Residential address
• Identity document details (National ID number or passport number — for identity verification)

2.2 Financial Information

• Deposit and withdrawal transaction history
• Mobile banking account details (bKash, Nagad, Rocket)
• Wallet balance and bonus usage history

2.3 Usage Information

• Gaming activity and session history
• Preferred game categories and usage patterns for specific games
• Login time, device, and location information
• Customer support communication history

2.4 Technical Information

• IP address and device identifiers
• Browser type and version
• Operating system
• Information obtained through cookies and similar tracking technologies

3 How Information Is Collected

gbaji collects your information in the following ways:

3.1 Direct Collection

You provide information to us directly when you create an account on gbaji, complete the account verification process, contact our support team via live chat or email, or carry out deposit and withdrawal transactions.

3.2 Automatic Collection

When you browse our website, we automatically collect technical information through cookies, log files, and similar technologies. This information is used to improve our service quality and personalise the user experience.

3.3 From Third Parties

For identity verification and fraud prevention, we occasionally receive a limited amount of verification information from trusted third-party service providers.

4 Purpose of Using Information

gbaji uses the information it collects for the following purposes:

4.1 Service Delivery & Operations

• Creating, managing, and verifying accounts
• Processing deposit and withdrawal transactions
• Distributing bonuses and rewards
• Managing gaming sessions

4.2 Security & Compliance

• Preventing fraud, money laundering, and other illegal activities
• Ensuring account security and detecting unauthorised access
• Age verification — only users aged 21 or above may use our platform
• Monitoring user behaviour to ensure responsible gaming

4.3 Service Improvement

• Improving the website and gaming experience
• Resolving technical issues
• Personalising services according to user preferences

4.4 Communication

• Sending important account notifications
• Providing customer support
• Sending relevant promotional information (if you have given your consent)

5 Sharing Information with Third Parties

gbaji does not sell, rent, or transfer your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

5.1 Service Provider Partners

We may share limited information with trusted technology partners who carry out specific functions on our behalf — such as payment processing (bKash, Nagad, Rocket), identity verification, and cybersecurity. These partners operate under our instructions and are contractually bound to protect the confidentiality of the information.

5.2 Legal Obligations

Where required by a court order, a lawful request from a law enforcement agency, or to comply with applicable law, gbaji may disclose information to the relevant authorities.

5.3 Business Changes

In the event of a company merger, acquisition, or asset transfer, user information may be transferred. Users will be given appropriate notice before any such change takes place.

6 Cookies & Tracking Technologies

The gbaji website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help the website recognise you on your next visit.

6.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and run the core functions of the site.
• Performance Cookies: Help improve service quality by analysing user behaviour on the site.
• Preference Cookies: Remember your language and other preferences.

6.2 Cookie Controls

You can accept or decline cookies through your browser settings. However, disabling certain cookies may mean some website functions do not work correctly and your gaming experience may be limited.

7 Data Security Measures

gbaji has put in place industry-standard technical and organisational measures to keep your information secure:

7.1 Technical Security

• All data transmissions secured through SSL (Secure Socket Layer) encryption technology
• Encryption used for storing data at rest
• Firewall and intrusion detection systems
• Regular security audits and vulnerability testing

7.2 Administrative Security

• Employee access to personal information restricted strictly to job requirements
• Regular privacy and data protection training for all staff
• Strict data processing agreements with third-party partners

7.3 Acknowledgement of Limitations

Transmitting information over the internet is not entirely risk-free. We make every effort to protect your information, but complete security during transmission cannot be guaranteed. If a security breach is detected, we will notify you in accordance with applicable law.

8 Data Retention Period

gbaji retains your information only for as long as necessary. The retention period depends on the type and purpose of the information:

• All account information is retained for as long as the account remains active.
• Financial transaction records are retained for a defined period after account closure or deletion, to meet relevant legal and regulatory obligations.
• Customer support communication history is retained for a limited period for service improvement and dispute resolution purposes.
• Cookies and session data are retained for the period set for each type of cookie.

After the defined period, information is securely deleted or anonymised.

9 User Rights

You have the following rights over your own information:

9.1 Right of Access

You may request a copy of the information gbaji holds about you. We will provide that information within a reasonable time.

9.2 Right to Correction

If the information we hold about you is inaccurate or incomplete, you may request a correction. This can be done through your account settings or by contacting the support team.

9.3 Right to Deletion

In certain circumstances you may request that your information be deleted. However, this right may be limited where there are legal obligations, ongoing disputes, or an active account.

9.4 Right to Object to Processing

You can object at any time to the use of your information for promotional communications. Let the support team know and we will remove you from the promotional list.

9.5 How to Exercise Your Rights

To exercise any of the above rights, contact our support team via live chat or email. We will consider each request properly and respond promptly.

10 Children's Privacy

gbaji's services are for persons aged 21 and above only. We do not knowingly collect information from anyone under the age of 21.

An age verification process is followed at the time of account registration. If we become aware that a minor has used our services, we will immediately close their account and delete the stored information.

If you believe that a minor is using our platform, please notify our support team immediately.

11 Changes to the Policy

gbaji may update this privacy policy from time to time. If significant changes are made to the policy, we will publish a notice on the website and, where applicable, inform registered users by email.

Your continued use of the website or logging into your account after a policy change means you agree to the updated policy. We therefore recommend that you visit this page regularly and stay familiar with the latest policy. The date of the most recent update will always be stated at the top of the policy.

12 Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact our support team. We are available 24 hours a day, 7 days a week to assist you in Bengali and English.

For privacy-related requests, write "Privacy Request" as the subject and send the message from your registered email address so we can verify your identity quickly.